We accept payments via credit card, PayPal, Klarna, Apple Pay, and Google Pay. Payments are processed securely via Shopify Payments.
How does shipping work?
Within the EU, we ship our framed tiles free of charge with DHL or DPD.
Orders are usually dispatched within 2–4 business days of being placed.
As soon as your parcel is on its way, you will receive tracking information so that you can check its status at any time.
Every order is carefully packed to ensure that it arrives safely.
What is the return policy?
In addition to the statutory 14-day right of withdrawal, we offer a voluntary return period of 30 days from receipt of the goods. Your statutory right of withdrawal remains unaffected.
The following conditions apply to the voluntary return period:
The return must be made within 30 days of receipt of the goods.
The goods must be returned unused, undamaged and complete.
You are responsible for the direct cost of returning the goods.
Please contact us by email or through the contact form before returning an item.
Was passiert, wenn ein Artikel beschädigt ankommt?
Sollte ein Artikel beschädigt oder fehlerhaft bei dir ankommen, kontaktiere uns bitte möglichst zeitnah und sende uns nach Möglichkeit Fotos der Beschädigung.
Wir kümmern uns um eine schnelle Lösung. Soweit möglich, senden wir dir kostenfrei Ersatz. Ist kein Ersatz verfügbar, erstatten wir dir den Kaufpreis und übernehmen erforderliche Rücksendekosten. Deine gesetzlichen Gewährleistungsrechte bleiben hiervon unberührt.
Will VAT be shown on my invoices?
No. All prices are final prices according to Section 19 of the German Value Added Tax Act (UStG). Due to our status as a small business, we do not charge sales tax and therefore do not display it.
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All prices are final prices according to Section 19 of the German Value Added Tax Act (UStG). Due to our status as a small business, we do not charge sales tax and therefore do not display it.
