I received a mug as a gift, and it's simply perfect! A true Portuguese touch, the quality is excellent, and the mug arrived well packaged – even more beautiful in person than in the photos. A perfect gift for anyone who loves unique, stylish pieces – highly recommended!
Frequently Asked Questions
What payment methods do you offer?
We accept payments via credit card, PayPal, Klarna, Apple Pay, and Google Pay. Payments are processed securely via Shopify Payments.
What is the return policy?
Returns are accepted within 14 days of delivery. Buyers are responsible for return shipping costs. If an item is not returned in its original condition, the buyer is responsible for any loss of value. If an item arrives damaged, we will send a replacement free of charge, where possible. If no replacement is available, we will cover the return shipping costs and refund the purchase price.
Will VAT be shown on my invoices?
No. All prices are final prices according to Section 19 of the German Value Added Tax Act (UStG). Due to our status as a small business, we do not charge sales tax and therefore do not display it.
Are purchases non-returnable?
All items can be returned provided they are in their original condition. Custom-made or personalized products are non-returnable.
How much are the shipping costs?
Shipping costs are calculated automatically during checkout. Framed tiles are usually shipped within Germany via DHL within 2–4 business days of ordering. We offer free shipping within Germany.
How long does shipping take?
Framed tiles are usually shipped within Germany within 2–4 working days of ordering.
Print-on-demand products (e.g., mugs or bags) are shipped directly from our production sites in Europe. Delivery times vary by country but typically take 5–10 business days. You will receive an email with shipment details once your order has been shipped.
Are the framed tiles real?
Yes – all tiles at Azullado are original ceramic tiles from Portugal, individually hand-painted. Some date back decades, others are the work of more recent traditional workshops. Each tile was selected directly in Portugal – at markets, in fabricas, or from surplus stocks.
 These are never prints: you always receive a genuine, hand-painted, unique piece with a story.
 As proof, each mural comes with a certificate of authenticity ,
 which confirms the authenticity and origin of the Portuguese tile.
Can I find out more about the origin or age of a tile?
Many of our tiles tell a story—be it through their decoration, their glaze, or through typical features of certain eras. Where possible, I provide clues about style, craftsmanship, or presumed origin in the product description. In some cases, the backing or paint layers can also be interpreted—but absolute certainty is rarely possible without a manufacturer's stamp or verified provenance.
What I can guarantee: Each tile has been selected with a trained eye and great care—a true piece of Portuguese ceramic art.
Gift wrapping and packaging
I don't offer separate gift wrapping—but each tile is carefully and stylishly packaged with great attention to detail. A truly unique piece that will delight even without wrapping paper.
Print-on-demand products (e.g. mugs or bags) are shipped directly from the manufacturer and are packaged neutrally as standard, without any personal touch.
Custom-made and personalized orders
I don't currently offer customizations—but who knows what the future holds? If you have an idea or request, I'd love to hear from you.